Refund policy

Thyrocare Technologies Limited (“Company” or “We” or “Our” or “Us”) strongly recommends that all the users (“Customer/s” or “You” or “Your”) read, understand and familiarize themselves with Our return and replacement policy (“Policy”) prior to using any services of https://www.thyromart.com/, https://thyronxt.thyrocare.com/login and any other mobile application, if any (“Platform”).

The following Policy applies to items/ products purchased online from the Company through Platform, after the product(s) have been dispatched.

Return: Product can be returned in the following situations:

  • If the product is damaged.

  • The product received is different from the order placed.

  • If the product received is expired. 

Note: If any such issue(s) are found, the same has to be communicated to the Company within 2 (two) days of receiving the shipment via email to thyromart@thyrocare.com. The email must include order details and proof of the issue.

Replacement: Product can be replaced in the following situations:

  • If the product is damaged.

  • If only a partial quantity is received from the order.

  • The product received is different from the order placed.

  • If the product received is expired.

Note: Replacement will be processed further if-

  • Replacement of the product is available in stock, at the point of time.

  •  Courier charges will be applicable for all replacement orders.

Refund: Refund will be done in the following situations:

  • If the product is damaged.

  • The product received is different from the order placed.

  • If the product received is expired.

Please note that-

  • Courier charges are non-refundable.

  • Refunds will be processed once the original product is received at the Company’s warehouse and will take a further 7 - 9 working days.

  • Refunds will be credited using the original payment method.

The Policy is subject to change by the Company. Suitable announcements will be made on the Platform and it is the responsibility of every Customer to remain updated by visiting the Platform regularly. If Customer(s) do not wish to accept the revised Policy, they should not continue to use the services of Platform. 

Any claims against the Company and/or the Platform with subject to this Policy shall be governed by the laws of India and the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.